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Rglvx handles mop return requests through one written review so the ordered cleaning system, every supplied head, handle, mechanism, bucket or refill component, and the requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
Mop returns are assessed as complete sets. Every listed cleaning head, pivot plate, handle section, collar, bucket, divider, basket, pedal, splash guard, drain plug, roller, lever, linkage, pin, sponge block, squeegee blade, clip, pad, sleeve, refill, cap, hardware piece, and care card must remain together in the supplied quantity. For mop orders, support review may refer to the cleaning-head format, handle sections and joints, wringing or squeeze mechanism, bucket or reservoir components, replaceable pads or sleeves, supplied parts, unused condition, and delivered package completeness.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective mop return must remain completely unused, clean, and dry, with no contact with floors, water, cleaning solutions, dirt, dust, hair, grease, odors, stains, washing residue, or outdoor surfaces. It must also be free from compressed or softened PVA, washed microfiber, bent handles, operated wet mechanisms, scratched buckets, damaged rollers, folded squeegee blades, stretched clips, modification, or missing packaging. A customer may unpack, count, visually inspect, and dry-assemble components once on a clean protected indoor surface without adding liquid or moving a head across the floor.
Repack an approved mop return completely dry and according to its construction. Separate handle sections without forcing threads; protect bucket rims, dividers, baskets, pedals, rollers, levers, linkages, pins, pivots, and clips from pressure; keep a PVA block in its unused supplied condition; lay silicone blades straight; and place clean unused microfiber heads, pads, or sleeves in their original protective packaging. Keep every listed refill and small component together in one sturdy outer carton with enough cushioning to prevent movement or mechanism damage. After approval, we email the pre-paid label for download and printing together with assigned mailing instructions; these packing steps protect the returned system and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@rglvx.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: Gnangara, WA 6077, Australia.
In the first email, identify the SKU and mop format and state whether the request concerns delivery damage, head width or material, handle section or joint, pivot, bucket chamber, divider, basket, pedal, splash guard, drain plug, squeeze roller, lever, linkage, retaining pin, sponge block, squeegee edge, retaining clip, microfiber head or sleeve, spare refill, or a missing component. Clear photographs of visible transit damage or an incorrect unused set can assist review, but photographs are not required for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available unused mop system after the original complete set is approved for return. Head type, working width, handle length, moisture-control method, bucket or mechanism, supplied refill quantity, compatible floor guidance, price, and availability may differ and will be explained before the replacement is confirmed. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@rglvx.shop or +61 451 499 612. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).